1. Are Refunds Available for All BigBased.AI Services?

• No, not all services are eligible for refunds. Due to the nature of AI-generated services, cryptocurrency transactions, and digital tools, most purchases are final.
• However, we do offer refunds under specific conditions, such as:
• You were charged twice for the same service (billing error).
• The service was completely inaccessible due to a verified technical failure.
• Fraudulent transactions (i.e., unauthorized payments made without your consent).

If you qualify for a refund, you must request it within 7 days of purchase.

2. What Services Are Strictly Non-Refundable?

To avoid confusion, here are the services that are NOT eligible for refunds:

• AI-Generated Content & AI-Based Subscriptions → Once AI responses or trading insights are provided, the service is delivered and non-reversible.
• Cryptocurrency Transactions → Blockchain payments cannot be reversed, and we do not have control over crypto transactions.
• Custom AI Model Training & API Credits → If you purchase AI training data, the cost of computation makes it non-refundable.
• Donations & Contributions → Any voluntary payments made to support BigBased.AI are final.

Before purchasing a service, make sure you fully understand what you’re buying.

3. How Do I Request a Refund?

If you believe you qualify for a refund, follow these three steps:

• Step 1: Email Contact@BigBased.ai with:
• Your Order ID or Transaction Hash (for crypto payments).
• A detailed reason for the refund request.
• Screenshots or supporting documentation if applicable.
• Step 2: Our team will review your request within 5-7 business days.
• Step 3: If approved, refunds will be processed back to your original payment method (credit card, PayPal, or crypto wallet) within 7-14 business days.

Important:

• Refunds will NOT be issued if your request falls outside of our eligibility criteria.

4. Can I Cancel My Subscription?

• Yes, you can cancel your subscription at any time. However, we do not issue refunds for unused time after cancellation.
• To cancel a subscription:
• Go to Account Settings → Billing → Cancel Subscription before the next billing cycle.
• Once canceled, your subscription will remain active until the end of the billing period but won’t renew.
• Chargebacks or unauthorized disputes for active subscriptions may result in account suspension.

5. What If I Was Charged Twice or Billed Incorrectly?

• If you were accidentally charged twice, or if a pricing error occurred, we will correct the mistake and issue a refund for the overcharge.
• Contact Contact@BigBased.ai immediately with:
• Proof of the duplicate charge (bank statement or payment receipt).
• Your order details.

All billing errors must be reported within 7 days to qualify for a refund.

6. Important Reminders Before Requesting a Refund

• Crypto transactions are final—we cannot reverse blockchain payments.
• All AI-based services are non-refundable once used.
• Unauthorized chargebacks may result in account suspension.

If you have any refund-related questions, contact us at Contact@BigBased.ai.

By using BigBased.AI, you acknowledge and agree to this Refund Policy.

Thank you for being part of the BigBased movement!

1. Why Are Crypto Transactions Non-Refundable?

1.1 The Nature of Blockchain Transactions

• Cryptocurrency operates on a decentralized blockchain network.
• No third-party control – Unlike banks, no central authority can reverse a transaction.
• Immutable records – Once a payment is confirmed on the blockchain, it cannot be changed, canceled, or disputed.

What This Means for You:

• If you send funds to the wrong address, they are lost forever.
• If you enter an incorrect transaction amount, we cannot adjust it after confirmation.
• Refunds in traditional finance rely on chargebacks—blockchain doesn’t allow this.

1.2 The Risks of Centralized Exchanges vs. Self-Custody

• Unlike traditional finance, cryptocurrency users often self-custody their funds. This means you are solely responsible for securing your assets.
• If you hold your crypto in a centralized exchange (Coinbase, Binance, etc.), they might offer internal refund policies, but you have less control over your assets.
• If you use a decentralized wallet (MetaMask, Phantom, Ledger, Brave Wallet), there are no intermediaries to reverse mistakes.

How to Avoid Issues:

• Always triple-check the recipient’s wallet address before sending funds.
• Verify blockchain confirmations before assuming a transaction failed.
• Use test transactions for large payments to confirm accuracy.

BigBased.AI does NOT control blockchain transactions and cannot issue refunds for crypto transfers.

2. Why Are AI-Generated Services Non-Refundable?

2.1 AI Services Are Delivered Instantly

• AI responses, data analysis, and trading insights are generated instantly.
• Once AI content is produced, it cannot be “returned” or “unread” like a physical product.
• AI computational costs are incurred the moment a request is processed.

What This Means for Users:

• If an AI tool has provided an analysis, prediction, or content, that service has been delivered, even if you’re dissatisfied.
• AI does not guarantee 100% accuracy – Users should independently verify insights before acting on them.
• The cost of operating AI models is non-recoverable, making refunds impractical.

BigBased.AI does NOT issue refunds for AI-generated content once the response has been provided.

2.2 AI Can’t Guarantee Profits or Perfect Accuracy

• AI is NOT financial advice – While BigBased.AI’s trading models, market insights, and AI-driven analytics provide data, they are not financial guarantees.
• AI predictions are based on probability models, not certainties.
• No AI system can eliminate financial risk.
• BigBased.AI does not assume responsibility for investment decisions made using AI-generated insights.

3. What If There’s a Technical Issue? When Exceptions May Apply

While most services are non-refundable, BigBased.AI may issue a refund under these rare conditions:

• If the AI service failed to function entirely due to a verified system error.
• If a crypto transaction was incorrectly processed due to a BigBased.AI technical failure (not user error).
• If you were billed incorrectly or charged multiple times.

All refund claims must be submitted within 7 days of the transaction.

Refunds are NOT issued if:

• You are dissatisfied with AI-generated results.
• You made an error in sending funds to the wrong crypto address.
• You misused or misunderstood the AI platform’s capabilities.

4. How to Protect Yourself from Transaction & AI Usage Errors

4.1 Secure Your Crypto Transactions

• Always double-check wallet addresses before sending funds.
• Use small test transactions before large transfers.
• Keep your seed phrase private—never share it with anyone.

4.2 Use AI Responsibly

• Verify AI-generated insights before acting on them.
• Understand that AI does not guarantee accuracy.
• Read the AI usage guide before submitting complex queries.

5. Final Thoughts: Why Refunds Are Limited in AI & Crypto Services

• Decentralized finance and AI-based services are different from traditional businesses.
• Users have full control over their crypto but also full responsibility for securing their funds.
• AI-generated content is delivered instantly, making refunds impractical.

BigBased.AI is built for financial sovereignty and decentralized innovation—but with that freedom comes user responsibility.

If you have questions, contact Contact@BigBased.ai. We’re here to help you navigate AI & crypto safely.

1. What Is Chargeback Fraud & Why It’s a Problem?

A chargeback occurs when a user disputes a legitimate transaction with their bank or payment provider instead of contacting us first.

1.1 What Counts as Chargeback Fraud?

• Filing a chargeback after successfully receiving an AI-generated service.
• Disputing a cryptocurrency transaction that was completed correctly.
• Claiming a transaction was unauthorized despite personally initiating it.
• Trying to obtain both a refund AND keep the service/product received.

Chargeback fraud damages the integrity of decentralized platforms and forces unnecessary costs onto businesses.

BigBased.AI actively disputes fraudulent chargebacks and will take the following actions against abuse.

2. Our Chargeback & Dispute Policy – What Happens If You File One?

2.1 First Step – Contact Us First

Before filing a chargeback with your bank or credit card provider, you must contact us directly at Support Email and allow us 5-7 business days to investigate the issue.

2.2 What Happens If You Initiate a Chargeback?

If you file a chargeback without contacting us first, the following actions may occur:

• Immediate account suspension until the dispute is resolved.
• Loss of access to AI tools, crypto features, and premium services.
• Your wallet address may be flagged in our system for future security checks.
• A formal dispute with your payment provider, including submitting proof of service fulfillment.

We keep detailed transaction logs, AI response timestamps, and blockchain confirmations. If a chargeback is fraudulent, we will contest it aggressively with evidence.

3. Payment Disputes & How We Handle Them

Not all disputes are fraudulent—sometimes, genuine misunderstandings happen. Here’s how we handle them:

• Billing Mistakes – If you were double-charged or a billing error occurred, we will correct the issue and issue a refund.
• Unauthorized Transactions – If you believe someone made an unauthorized payment using your account, we will investigate.
• Technical Failures – If our system failed to provide the purchased service, we will either fix the issue or issue a refund.

Disputes will be denied if:

• You used the AI tool but claim dissatisfaction afterward.
• You sent crypto to the wrong wallet address due to user error.
• You violated the TOS, and your account was banned.

We do not issue refunds for AI-generated content or irreversible blockchain transactions.

4. How to Avoid Chargeback Issues & Protect Your Account

4.1 Secure Your Payment Info

• Do not share your account credentials or wallet seed phrase with anyone.
• Use strong passwords and enable two-factor authentication (2FA).
• Always verify transaction details before confirming payments.

4.2 Read the Refund Policy Before Buying

• AI-generated content is non-refundable.
• Crypto payments cannot be reversed.
• Subscriptions auto-renew unless canceled in advance.

5. What Happens to Users Who Commit Chargeback Fraud?

If a chargeback is found to be fraudulent, the following actions may be taken:

• Permanent account termination.
• Blacklisting of your wallet address from future transactions.
• Legal action to recover funds in extreme cases.
• Reporting the abuse to payment processors, banks, and crypto networks.

Chargeback abuse is theft and will not be tolerated.

If you have a legitimate issue with a transaction, always contact support first to avoid unnecessary consequences.

6. Chargeback Prevention – Protecting BigBased.AI & Its Users

At BigBased.AI, we take security and fraud prevention seriously. Here’s how we protect the platform from abuse while ensuring fairness:

• Blockchain Transparency – All transactions are recorded on-chain, providing immutable proof of payment.
• AI Usage Logs – AI-generated content has timestamps and metadata verifying that a service was used.
• Subscription Reminders – We provide clear notices before subscription renewals to prevent accidental charges.
• Crypto Wallet Security – We do not store private keys, meaning users maintain full control over their assets.

Our policies ensure that real users are protected, while fraud and abuse are prevented.

7. Final Thoughts – A Secure, Fraud-Free Ecosystem

• BigBased.AI is built for financial sovereignty and decentralized innovation—but with that freedom comes user responsibility.
• Users must be responsible for:
  • Understanding AI-generated content is non-refundable.
  • Being careful with cryptocurrency transactions before confirming payments.
  • Following the proper dispute process instead of filing unauthorized chargebacks.

If you ever have a legitimate issue, reach out to Support Email before initiating a chargeback.

Together, we keep BigBased.AI secure, fair, and free from abuse.

1. What Qualifies as Abuse on BigBased.AI?

The following violations will result in warnings, account suspensions, or permanent bans:

1.1 Fraud, Scams & Financial Abuse

• Crypto fraud – Using the platform for money laundering, Ponzi schemes, or fraudulent investments.
• Payment fraud – Using stolen credit cards, fake transactions, or chargeback abuse.
• AI-driven market manipulation – Attempting to exploit AI for insider trading or pump-and-dump schemes.

1.2 AI Misuse & Content Violations

• Misinformation & deepfakes – Using AI to create false narratives, impersonate real people, or manipulate public opinion.
• Generating illegal or harmful content – This includes violence, terrorism, or explicit material.
• Bypassing AI restrictions – Attempting to jailbreak AI tools to provide unethical, illegal, or harmful outputs.

1.3 Harassment, Doxxing & Community Violations

• Doxxing – Sharing or leaking private information about individuals.
• Hate speech & targeted harassment – Threatening or harassing users based on race, religion, gender, or political views.
• Bot spam & malicious automation – Creating fake accounts, flooding AI models, or interfering with system performance.

BigBased.AI is a free-speech platform, but targeted harassment, criminal behavior, and scams are NOT protected under free speech.

2. What Happens If You Violate These Rules?

• Warning & content removal for first-time minor offenses.
• Temporary suspension for repeat violations.
• Permanent bans & wallet blacklisting for major abuse cases.
• Legal action & law enforcement reporting for serious fraud or criminal activity.

Users who commit crypto fraud or financial scams may be reported to blockchain security firms and legal authorities.

3. How We Handle Abuse Reports

• Community members can report abuse by contacting [Support Email].
• AI models detect & flag potential policy violations for review.
• We manually investigate abuse cases while maintaining a privacy-first approach.

Users can appeal account suspensions by providing evidence that their activity did not violate policies.

1. AI Misuse – What’s Considered a Violation?

The following uses of AI tools are strictly prohibited:

1.1 Fraud, Scams & Deceptive AI Use

• AI-generated phishing scams – Creating emails, messages, or deepfake videos to trick users into giving up personal data or crypto.
• AI-driven financial fraud – Using AI to generate fraudulent investment schemes, fake crypto projects, or Ponzi marketing content.
• Impersonation & fake identities – Using AI to create realistic deepfakes, fake IDs, or fraudulent identity documents.

AI should NOT be used to deceive or manipulate others for financial gain.

1.2 AI-Generated Disinformation & Misinformation

• Fake news & propaganda – Using AI to generate misleading political content or false news reports.
• AI-generated deepfakes for deception – Altering videos, voices, or images to fabricate events or impersonate real people.
• Malicious narrative manipulation – Using AI chatbots or content generators to spread coordinated misinformation campaigns.

Users must verify AI-generated information before spreading or using it.

1.3 AI Jailbreaking & Unauthorized Model Manipulation

• Bypassing AI safeguards – Attempting to override safety settings in AI models to generate unethical or illegal content.
• Exploiting AI weaknesses – Forcing the AI into generating responses that violate platform rules.
• Reverse engineering & model tampering – Trying to modify or extract proprietary AI model data.

Attempting to hack or bypass AI restrictions will result in immediate account suspension.

2. How We Detect & Prevent AI Abuse

• Automated detection – AI models flag potentially abusive content for review.
• User reporting system – Community members can report fraudulent AI misuse.
• Manual audits (without privacy violations) – Anonymized logs may be reviewed to detect AI exploitation.

AI moderation balances security with free speech—false positives may be appealed.

3. What Happens If You Violate These AI Policies?

• Warning & AI access restriction for minor first offenses.
• Temporary account suspension for repeat offenses.
• Permanent bans for major AI fraud or disinformation violations.
• Legal action if fraud results in real-world harm or financial crimes.

Serious violations may be reported to Web3 security firms and legal authorities.

4. Responsible AI Use – How Users Can Stay Compliant

• Verify AI-generated information before sharing it as fact.
• Do not use AI-generated voices, videos, or text to deceive others.
• Avoid attempting to manipulate AI models for unethical purposes.
• If you see AI misuse, report it to [Support Email].

AI is a powerful tool—use it responsibly to avoid account penalties.

1. Common Web3 Scams & How to Avoid Them

Crypto scams have evolved—users must stay vigilant. Below are the most common scams and how to avoid them.

1.1 Phishing Scams – Fake Websites & Wallet Drains

• Fake BigBased.AI websites – Scammers create lookalike sites to steal login details or drain wallets.
• Phishing DMs & emails – Fake support messages asking for seed phrases or passwords.
• Fake airdrop scams – Offering free tokens that require signing a malicious smart contract.

How to Protect Yourself:

• ONLY access BigBased.AI from the official domain: [BigBased.AI].
• Never share your seed phrase, private keys, or passwords.
• Manually type URLs instead of clicking links in messages.
• Verify airdrops and smart contracts before interacting.

BigBased.AI will NEVER ask for your seed phrase or private keys.

1.2 Fake NFT & Token Scams

• Imposter NFTs – Scammers create counterfeit collections pretending to be real projects.
• Rug Pull Tokens – Scam projects launch tokens, raise liquidity, then disappear.
• Pump & Dump Manipulation – Coordinated buying/selling to manipulate token prices.

How to Protect Yourself:

• Only trade verified NFTs & tokens from reputable sources.
• Check liquidity and project history before investing in a new token.
• Use decentralized analysis tools (Etherscan, Solscan, BscScan) to verify contracts.

If something looks too good to be true, it’s likely a scam.

2. How BigBased.AI Detects & Prevents Scams

• Blacklist of known scam wallet addresses – If a wallet is associated with phishing, it is flagged in our system.
• Smart contract security checks – We recommend users verify transactions before signing.
• AI-powered scam detection – AI models detect suspicious activity based on known scam patterns.
• Community reporting tools – Users can report suspicious behavior to [Support Email].

Scammers rely on user mistakes—always double-check before signing transactions.

3. Bot Abuse & Automated Exploits – How We Handle It

Bots are useful for trading & automation, but some bots are used to exploit Web3 platforms.

3.1 What Type of Bots Are Prohibited?

• Spam Bots – Fake accounts that flood chats, forums, or AI interactions.
• Exploit Bots – Bots designed to game AI models or abuse system loopholes.
• Phishing Bots – Bots sending fake support messages asking for private info.

Allowed Bots:

• Personal automation bots – Used for trading, research, and decentralized apps.
• AI-driven research tools – As long as they follow ethical guidelines.

Bots designed to exploit users or the system will be blocked.

4. What Happens If You Violate These Policies?

• Warning & scam blacklist tagging.
• Temporary or permanent account restrictions.
• Smart contract blacklisting (for known scam contracts).
• Legal action for financial fraud or identity theft.

Users caught engaging in malicious activities will be banned from the platform.

5. How to Stay Safe While Using BigBased.AI

• Enable multi-factor authentication (MFA) for accounts.
• Use a hardware wallet for large crypto transactions.
• Manually verify wallet addresses before sending funds.
• Avoid connecting your wallet to unknown smart contracts.
• If a deal looks too good to be true, it’s probably a scam.

Decentralization gives you full control—but also full responsibility.

Final Thoughts – Protecting Yourself & the BigBased.AI Community

BigBased.AI is a censorship-resistant, decentralized platform—but we will NEVER tolerate scammers, fraudsters, or exploiters.

Users must be responsible for their own crypto security, but we provide tools to help detect and avoid threats.

Report any suspicious activity to [Support Email].

By using BigBased.AI, you acknowledge and agree to these community security policies.

Stay secure, stay Based, and protect Web3!